I have an accounts query. Who do I contact?
Please contact a member of our Accounts Department on 01-4624767 and we will be happy to answer any queries you may have.
If you are not an existing customer and you are a Motor Factor or Engine Remanufacturer and want to know more about becoming a customer, please contact us by e-mail at email@example.com or by phone on 01-4624631.
If you have a query about the status of your order please ring us on 01-4624631 or email us at firstname.lastname@example.org. The majority of our logistics partners have track and trace systems and very quickly we should be in a position to tell you what the status of your order is and an ETA for delivery.
All shortages, damage, defects or non delivery of Goods must be reported immediately to the Strongline Sales Team. When reporting a claim the Customer may be requested for the invoice number. Regarding short supply or non delivery of goods the Strongline Sales Team should be able to deal with your query immediately.
All other claims have to be authorised by a Strongline Sales Representative. Any goods arriving back at our premises in South City Business Centre without proper authorization will be refused.
Customers who are not visited by a Strongline Sales Representative on a regular basis must contact our office or the Sales Representative responsible for your area and get authorization to return goods. We enforce these rules rigidly in an effort to keep a tight rein on returns and more importantly to benefit you the customer by leading to speedier and more efficient processing of credit notes.
Bone fides returns that have been authorised will be accepted back by Strongline at our expense provided one of our distribution partners is utilised. We will not pay any third party carrier for returns delivered back to our premises even if the returns have been authorised.
We thank you for your business and co-operation in this matter.
Strongline is open between 8:30am to 6:00pm Monday to Friday. Normal stock orders can be placed up until 5:00pm every day to ensure guaranteed next day delivery. Additions can be accepted up until 6:00pm every evening.
Orders can be placed by phone (01-4624631), fax (01-4624668), email (email@example.com) or from May onwards our new online ordering system. Please phone the office for your login name and password if you don’t already have them.
If you are an existing customer and want to pay by EFT please contact our Accounts Department on 01-4624767 and we will provide you with our bank details.
Credit terms are strictly 45 days from end of month with no exceptions. New customers may be asked to pay by Direct Debit if they are located in an area that would prevent our Sales Representative from calling once a month. We have a full retention of title clause on all stock that is invoiced out to a customer and that retention of title clause is printed on the reverse of every invoice.